Library Services during the COVID-19 Health Crisis
Updated July 20, 2020
Frequently Asked Questions
Is the Library open?
The Library is open, but in order to maintain physical distance, space and services are limited. To make sure you have a guaranteed spot to browse a certain collection or use a particular piece of equipment (computer, scanner, fax machine, microfilm reader, printer or copier), we recommend making an appointment. Available appointment times range from 9:00am to 4:15pm Monday through Saturday for browsing the collection, visiting the Children’s Library, or using equipment. All appointments are 30 minutes long, except for computer sessions which are 60 minutes. Call the Library at 725-3714 x200 to make an appointment.
What do I need to know before arriving for my appointment?
Welcome back! Enter through the main library entrance. Go directly to the Circulation Desk to check in. All entrants are screened for COVID-19 symptoms. Remember to wear your mask or face covering before entering the library and continue to wear it during your entire stay. Maintain six feet of physical distance from others. Wash or sanitize your hands before and after your appointment. Thank you for helping us create a safe environment for everyone.
May I return my books now?
Yes, the outside bookdrops are always open 24/7. The main bookdrop is located directly to the right of the library entrance. We also have a new drive-up bookdrop across Summer Street from the Library. All returned library materials are quarantined for a minimum of three days once returned. No fines are being charged for materials while quarantined.
Do you offer Curbside pickup?
Yes! Enjoy convenient curbside pickup Monday through Saturday from 9:15am to 4:30pm. When you get notified that your hold is ready for pickup, contact us to schedule your pickup day and time. Curbside may also be used to pick up printed documents.
What should I do when I am notified that my hold is ready for pickup?
Stop into the Lobby to pick up your item(s) between the hours of 9:00am and 4:30pm. Remember to wear your mask. You may also contact the library to schedule a curbside pickup day and time.
Do I need to have a car to use the Curbside pickup?
No, you do not need to drive up. We welcome walkers and bicyclists. The curbside site is handicap accessible.
May I place holds on items?
Yes, you may now have up to 15 holds on your card at any given time. Holds are limited because the statewide book delivery service is not yet running at full capacity. Please call the library if you would like to have a librarian select some immediately available materials from our shelves.
How do I pay my fines?
You may pay your fines online. The Pay Online button can be found by going to the Catalog and clicking on Sign In (upper right), then entering your library card barcode number and PIN under Library Account Login. Once you enter your library card number, the current amount of fines on your account will appear on the left-hand menu. Click on the fine amount to pay online using MasterCard, Visa, and Discover cards. More information is available at https://www.pawtucketlibrary.org/circulationpolicies.htm.
May I come to the Library to study?
Meeting rooms and study spaces will be closed during this phase or our reopening. All seating has been temporarily removed.
Can I come to the library to print? What about faxing and scanning?
Yes. A self-service copier is available, along with printers, scanner and fax machine. Mobile printing from your device is also available. Bring change or small bills (coins or $1 and $5 bills). We cannot make change for copying or printing. You may make an appointment for printing, scanning, faxing and copying, or stop by to see if the equipment is available. We also offer curbside pickup of print jobs.
May I donate books for the booksale?
Sorry, we cannot take donations at this time.
Have a question or want to make an appointment?
Please contact us Monday through Saturday from 9:00am to 4:45pm.
Call 725-3714 extension 200
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