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COVID-19 Library Services FAQs

Library Services during the COVID-19 health crisis
Updated June 25, 2020

Frequently Asked Questions

Is the Library open?
The library is open by appointment for some limited services. Available appointment times range from 9:00am to 4:15pm Monday through Saturday. You may make an appointment for the following services: browsing the collection, visiting the Children’s Library, using a computer, scanner, fax machine, microfilm machine, printer or copier. All appointments are 30 minutes long, except for computer sessions which are 60 minutes. Call the library at 725-3714 x200 to make an appointment.

What do I need to know before arriving for my appointment?
Welcome back! Enter through the main library entrance. Go directly to the Circulation Desk to check in for your appointment. All entrants are screened for COVID-19 symptoms. Remember to wear your mask or face covering before entering the library and continue to wear it during your entire appointment. Maintain six feet of social distance from others. Wash or sanitize your hands before and after your appointment.  Thank you for helping us create a safe environment for everyone.

May I return my books now?
Yes, the outside bookdrop is always open 24/7. The bookdrop is located directly to the right of the library entrance. All returned library materials are quarantined for 24 hours based on the RI Department of Health recommendations. No fines are being charged for materials due during the health crisis.

Do you offer Curbside pickup?
Yes! Enjoy convenient curbside pickup Monday through Saturday from 9:00am to 4:30pm. When you get notified that your hold is ready for pickup, contact us to schedule your pickup day and time. Curbside may also be used to pick up a printout.

What should I do when I am notified that my hold is ready for pickup?
Contact the library to schedule a curbside pickup day and time. You may also stop into the Lobby to pick up your item(s) between the hours of 9:00am and 4:15pm. Remember to wear your mask.

Do I need to have a car to use the Curbside pickup?
No, you do not need to drive up. We welcome walkers & bicyclists. The curbside site is handicap accessible.

May I place holds on items?
Yes, you may now have up to 10 holds on your card at any given time. Holds are limited because the statewide book delivery service is not yet running at full capacity. Please call the library if you would like to have a librarian select some immediately available materials from our shelves.

May I come to the Library to study?
Meeting rooms and study spaces will be closed during this phase or our reopening. All seating has been temporarily removed.

Can I come to the library to print? What about faxing and scanning?
Yes. A self-service copier is available, along with printers, scanner and fax machine. Mobile printing from your device is also available. Bring change or small bills (coins or $1 and $5 bills). We cannot make change for copying or printing. You will need to make an appointment for printing, scanning, faxing and copying. We also offer curbside pickup of print jobs.

May I donate books for the booksale?
Sorry, we cannot take donations at this time.


Have a question or want to make an appointment?
Please contact us Monday through Saturday from 9:00am to 4:45pm.
Call 725-3714 extension 200
Email to
reference@pawtucketlibrary.org
Text 401-753-3706
Live Chat

Ocean State LibrariesWiFi ZoneLast updated June 28, 2020.
© Copyright 1999-2020 Pawtucket Public Library. All rights reserved.
13 Summer Street, Pawtucket, RI 02860 401-725-3714

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