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COVID-19 Library Services FAQs

Library Services during the COVID-19 Health Crisis
Updated October 18, 2020

Frequently Asked Questions

Is the Library open?
The Library is open, but in order to maintain physical distance, space and services are limited. To make sure you have a guaranteed time to use a particular piece of equipment (computer, scanner, fax machine, microfilm reader, or printer), we recommend making an appointment. Available appointment times range from 9:00am to 8:45pm Monday through Thursday. All appointments are 60 minutes long. Call the Library at 725-3714 x200 to make an appointment.

What do I need to know before arriving at the library?
Welcome back! Self screen for COVId-19 symptoms before entering the building. Enter through the main library entrance. Go directly to the Circulation Desk to check in. Remember to wear your mask or face covering before entering the library and continue to wear it during your entire stay. Maintain six feet of physical distance from others. Wash or sanitize your hands frequently. The library has sanitizer stations throughout the building. Thank you for helping us create a safe environment for everyone.

May I return my books now?
Yes, the outside bookdrops are always open 24/7. The main bookdrop is located directly to the right of the library entrance. We also have a new drive-up bookdrop located on Summer Street across from the Library. All returned library materials are quarantined for a minimum of three days once returned. No fines are being charged for materials while quarantined.

Do you offer Curbside pickup?
Yes! Enjoy convenient curbside pickup Monday through Thursday from 9:00am to 8:45pm. After you are notified that your hold is ready for pickup, call us when you are in our High Street driveway and we will check out your material and bring it out to you.

What should I do when I am notified that my hold is ready for pickup?
Stop into the Lobby to pick up your item(s) between the hours of 9:00am and 8:45pm. Remember to wear your mask. You may also contact the library for a curbside pickup.

Do I need to have a car to use the Curbside pickup?
No, you do not need to drive up. We welcome walkers and bicyclists. The curbside site is handicap accessible.

May I place holds on items?
Yes, you may now have up to 20 holds on your card at any given time. Holds are limited because the statewide book delivery service is not yet running at full capacity. Please call the library if you would like to have a librarian select some immediately available materials from our shelves.

How do I pay my fines?
You may pay your fines online.  The Pay Online button can be found by going to the Catalog and clicking on Sign In (upper right), then entering your library card barcode number and PIN under Library Account Login. Once you enter your library card number, the current amount of fines on your account will appear on the left-hand menu. Click on the fine amount to pay online using MasterCard, Visa, and Discover cards. More information is available at https://www.pawtucketlibrary.org/circulationpolicies.htm. You can also pay your fines at the Circulation Desk.

May I come to the Library to study?
Meeting rooms and study spaces will be closed during this phase or our reopening. All seating has been temporarily removed.

Can I come to the library to print? What about faxing and scanning?
Yes. A self-service copier is available, along with printers, scanner and fax machine. Mobile printing from your device is also available. Bring change or small bills (coins or $1 and $5 bills). You may make an appointment for printing and scanning, or stop by to see if the equipment is available. We also offer curbside pickup of print jobs.

May I donate books for the booksale?
Sorry, we cannot take donations at this time.


Have a question or want to make an appointment?
Please contact us Monday through Thursday from 9:00am to 8:45pm.
Call 725-3714 extension 200
Email to
reference@pawtucketlibrary.org
Text 401-753-3706
Live Chat

Ocean State LibrariesWiFi ZoneLast updated October 17, 2020.
© Copyright 1999-2020 Pawtucket Public Library. All rights reserved.
13 Summer Street, Pawtucket, RI 02860 401-725-3714

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